The Hotel has the following “INTERNAL REGULATIONS” that contain the policies, rules, and regulations that will govern the relationship between the Hotel and its clients.
These Regulations will also apply and be mandatory for:
The Regulations will apply in all areas and zones of the establishment, whether exclusive or common use, without any distinction.
The current Regulations are available to clients at the hotel’s Reception and can be consulted by them whenever they wish and on the hotel’s website.
Ignorance of these Regulations does not exempt from compliance since said Regulations are based on current rules and legislation.
The Regulations will remain valid and continuous until they are modified or replaced by another. In case of doubt, it will be deemed fully subsisting in all its rules and regulations.
The rules and prohibitions contained in these Regulations that recipients must comply with should not be understood as excluding other analogous or similar behaviors not mentioned in it, but that clearly arise from the spirit and intent of these Regulations.
Violations of these Regulations, as far as possible, may be corrected immediately and, if necessary, may be sanctioned in accordance with current labor, civil, or criminal regulations, regardless of other responsibilities that the infringer may incur and the appropriate exercise of legal actions that may be applicable.
The Hotel reserves the right of admission and to cancel the reservation, without the right to a refund, of any client who violates these Regulations, as well as the rules of coexistence and common sense, or in any way behaves disrespectfully towards the Hotel facilities or the rest of the people in it, whether staff or hotel guests.
We appreciate your preference for staying with us, as well as strictly observing our Regulations, designed for your own benefit.
In any case, if you need additional information, do not hesitate to contact Reception. For this purpose, we remind you that the Hotel Manager, along with the reception staff and, if applicable, concierge, are responsible or points of contact with the occupants of the hotel establishment and for providing them with information and advice.
Applicable legislation
The Internal Regulations are governed by Spanish law.
These regulations are drawn up in accordance with Article 25 of Decree-law 13/2020, of May 18, which states that hotel establishments must draw up internal regulations setting out the rules on coexistence and operation for the normal provision of services and the use and enjoyment of the facilities and equipment offered by the Hotel. It will be mandatory and shall not contravene the provisions of the law 13/2011 of December 23. It will always be available to users, and the assistance of the Security Forces and Bodies may be requested to evict those who do not comply with it or who try to access or remain in the establishment for a purpose other than the normal use and enjoyment of the Hotel’s services and facilities.
Language
These Regulations are available in several languages, but only the text in the Spanish language is the only legally binding text, and it will prevail in case of any differences in interpretation or any other type.
ARTICLE 1st ENTRY REGISTRATION (POLICE FORM) AND ADMISSION DOCUMENT (WELCOME)
At Reception, the necessary procedures will be carried out for registration and admission, and the magnetic cards to access the accommodations will be kept.
Check-In will take place from 4:00 p.m. and until 8:00 p.m. on the day of the client’s arrival, Check-out until 12:00 p.m. on the day of departure.
If the guest arrives before the Check-in time and the Hotel has available rooms, they can check-in as early as 7:00 a.m. (with prior payment of an early check-in supplement)
In case the guest needs to check in after 8:00 p.m. for personal reasons, they must notify 24 hours in advance of their arrival.
The Hotel will not provide accommodation to unaccompanied minors, and room reservations or stays by minors are not allowed.
However, minors aged between 16 and 18 years old may be authorized in writing by the father, mother, or guardian to stay at the Hotel, provided they are responsible for and assume payment of the corresponding bill. In the case of minors under 16, they must always be accompanied by the father, mother, or guardian.
ENTRY REGISTRATION (POLICE FORM)
Any person(s) wishing to use the accommodation units, common facilities, and, if applicable, additional services offered by the Hotel must present their identification documents for registration in the establishment’s guest register book.
If the guests are a group booked in advance (reservations of 10 or more rooms are considered group reservations), their representative will provide lists along with the identification documents of the group members.
Valid identification documents in Spain are Passport, ID Card, and Driver’s License. If you are a foreigner, you can register by presenting a Passport or ID document if you come from a EU country or any of the following countries:
• Andorra, Iceland, Switzerland, Norway, Malta, Monaco, or San Marino.
You can also register with a valid Spanish Residence Permit if you are a foreign resident in Spain.
IDENTIFICATION DOCUMENTS MUST BE ORIGINALS (PHOTOCOPIES OR PHOTOS ON MOBILE DEVICES ARE NOT ACCEPTED).
This rule is mandatory based on the Order of the Ministry of the Interior of the Government of Spain 1922/2.003 of July 3, the Royal Decree 933/2021 of October 26, and under the provisions of article 12.1 of the Organic Law 1/1992, of February 21, on the Protection of Public Safety.
In compliance with this, every guest, both individual and group, must have an individual registration sheet.
The registration sheet must be personally signed by all travelers over 14 years old.
Accommodation is non-transferable, so the Hotel will refuse accommodation to guests who do not comply with this registration requirement and is authorized to request, if deemed necessary, the identification of the applicant and accompanying persons in lodging. Moreover, access to the Hotel is prohibited for any person not registered in the Police Register, except by express decision of the Management. The Hotel Administration is not responsible for any false or incomplete information provided by the guest when filling out the registration form, the details of which must be completed by the user in full or by the Hotel based on the information provided in the identification documents submitted by the client.
In compliance with current regulations, the identification data provided will be communicated to the Authorities by the Hotel.
ADMISSION DOCUMENT (WELCOME)
Once the person or persons are registered, the establishment will prepare an admission document that will include the name of the client formalizing the admission (just one person), the commercial name of the establishment, its tourist classification, the identification of the assigned accommodation, price per day or period, the modality and price of contracted complementary services, and the entry and exit dates.
Users must prove their status by showing the admission document when requested.
The admission document serves to certify the tourist accommodation contract and will be evidence for administrative purposes, requiring the interested party to sign it to formalize their admission. The signed original document will be kept by the establishment for the legally established time available to the tourism inspection, providing a copy to the guest who signs it.
By signing the document, the client confirms that all the information provided is true, and agrees to the terms and conditions expressed in the document.
Also, by signing the admission document, it is understood that the client expressly accepts this Regulation, its rights and obligations, and is obliged to comply with the rules contained therein and those dictated by the Management on security, coexistence, and hygiene for proper use of the establishment, its facilities, and Hotel equipment.
Please also check the rules for using the loungers, as well as the prices of extra services through the QR code displayed on your room’s TV.
ARTICLE 2nd ACCESS TO THE HOTEL AND ITS SERVICES
Users may freely access the establishment and remain in it, subject to the limitations contained in the legislation and this Regulation.
Users have the right to receive truthful, complete, and prior information before hiring the offered services.
They also have the right to have their safety, privacy, and tranquility guaranteed in these services, ensuring that they correspond with the agreed conditions, receiving a bill with the regulatory requirements for services contracted directly at the Hotel, confidentiality in their information treatment according to data protection regulations, and if they wish to make a complaint, claim, or report, they will be provided with complaint forms established by the Competent Authorities of the corresponding Autonomous Community, which can be completed by the customer and delivered at the Hotel Reception. The submission of a complaint does not exempt from compliance with this Regulation and the payment for services.
The hotel is not responsible for the price or the use of items, items, and other services provided outside the hotel premises, nor for the behavior of personnel not belonging to it, unless expressly stated in its conditions and rates.
The rates with prices and conditions for different accommodation modalities, catering services, bars, safe deposit box rental, and additional services offered by the Hotel are detailed at Reception and/or bars-restaurants to meet the users’ requests.
Reservations for services in the establishment or in the accommodation units against the stipulated price are not allowed.
The additional services offered and provided in this establishment by other individuals or entities, including scheduled hours, prices, and usage conditions, are also detailed at Reception, formalized in their respective documents, and settled under the agreed conditions.
Legal or natural persons who independently provide additional services on the Hotel premises are responsible for their personnel and behavior, operation, maintenance, pricing policy, and everything related to their own services. The holder of each area is clearly identified in each of the dependencies.
There is brief information on all animation services and activities included in the directories, which contain information on the emergency evacuation plan, accommodation prices, menu cards with prices, and a list of free services, such as wifi.
The Hotel may offer/manage certain extra services to its clients, which can be consulted at the Reception or Customer Service such as Tourist Information and various services, Wake-up Service, Luggage Storage, Taxi Call Service, vehicle rental, excursions, tickets to shows, restaurants, or other services related to the stay.
The Hotel may change the schedules of the different consumption, usage, and enjoyment services throughout the seasons, based on seasonality, reserving the right not to admit users outside those hours when the authorized maximum capacity is exceeded, or when requests exceed admission limits, affecting the work schedule of said services.
The management of messages, calls, packages, or any item intended for a hotel client will always begin with the client’s prior consent to carry out such management, proceeding to communication or delivery accordingly.
In case the client is not at the establishment or cannot be located, the staff will ensure the message or package is received upon their return, verifying it with the client. IF THE PACKAGE THE GUEST HAS TO RECEIVE IS CASH ON DELIVERY, THEY MUST LEAVE THE MONEY AT THE RECEPTION IN ADVANCE.
The guest rooms and common areas of the hotel cannot be used for purposes other than accommodation and/or contracted services by the client or their companions, or by third parties. Consequently, these rooms and/or common areas cannot be used for activities such as interviews, filming, taking images for promotional activities, photo sessions, etc., without prior express authorization from the Management of the establishment and always complying with the rest of the House Rules, the conditions set by said Management, and the applicable regulations for the activity in question.
Access to our facilities with electric vehicles/scooters is not allowed (except for persons who can justify a disability status).
ARTICLE 3rd BILLING AND PAYMENT
The billing of accommodation rates will be calculated per day and according to the number of nights stayed.
The minimum billing for accommodation will be the amount of one night’s stay, understood to end at 12:00 noon on the day following the entry date.
The payment methods accepted by the Hotel are:
When paying in cash, it must be in euros.
According to Law 11/2021, of July 9, on measures for the prevention and fight against tax fraud, CASH PAYMENTS may not exceed the amount of 1,000 euros, and since rights must be exercised according to the requirements of good faith, banknotes must be used according to the amount to be paid. Therefore, the Hotel may refuse high denomination banknotes if the amount to be paid is significantly lower. Amounts over this threshold must be paid by credit card.
Cash payments of over 50 euro coins will not be accepted.
Users are obliged to pay for the services contracted at the time of presenting the invoice or according to the agreed conditions.
For food and other movable goods found in the Hotel room (such as minibar contents, PILLOW, towel, bathrobe) consumed or taken upon leaving the room, the corresponding fees listed in the room’s price list or at the Hotel Reception will be charged. (PRICE LIST MISSING)
If the client leaves the room and these food items or movable goods are not found in the room, it will be assumed they were consumed or taken by the client.
The invoice may be presented by the Hotel before the contracted stay ends if the services used during that time (accommodation, extras, or both) reach or exceed 600 euros.
The establishment may demand from its customers, at any time and upon presentation of the invoice and its vouchers, payment for services not related to accommodation, even if such payment was agreed in advance.
Early departure of the client before the end of the contracted stay will not exempt them from paying for the entire reserved days and contracted services, nor give them the right to a refund (except with medical justification).
If a client intends to leave the establishment without paying their invoice in full or partially, the Hotel may request assistance from the authorities.
Invoices will only be provided for accommodation and services contracted directly by users.
For any questions or issues related to the hotel’s operation, clients can contact our reception staff, who will assist them and, if necessary, connect them with the person in charge of resolving their question or issue, with the Hotel Director being ultimately responsible.
ARTICLE 4th PRIOR PAYMENT GUARANTEE
The Hotel may request a prior payment guarantee by credit card for the contracted services, according to applicable legislation covering the total reservation including taxes and tourist tax, as well as extras.
Such guarantee may also cover damages or losses occurring in the installations, furniture, and elements of the establishment due to negligence or misuse.
For this purpose, the Hotel may request the client’s credit card number upon arrival, or at the time of reservation, to be used if the invoice is unpaid.
This request may also be made even in the case of accommodation with a voucher or prepayment, to cover damages and losses.
The Hotel reserves the right to use the deposit for damages and/or claim the corresponding compensation for any damage, damage, or theft caused in the room or any other Hotel facility by the client. In the case of groups, the deposit is joint among all group members.
Additionally, the Hotel may, a few days before the client’s arrival, execute a charge or pre-authorization on the card provided, to verify its validity, for the amount of the first night booked.
If a credit card is not provided, the stay must be prepaid, and a security deposit of 500 euros, as well as direct payment for the requested extra services, will be required.
ARTICLE 5th OCCUPANCY PERIOD OF ACCOMMODATION UNITS
The Hotel rooms must be used according to the number of reserved nights.
The occupation of the accommodation unit starts at 4:00 p.m. on the first day of the contracted period and ends at 12:00 p.m. on the day marked as the departure date.
However, during peak occupancy periods where there are more check-ins and check-outs, it may not be possible to have all rooms available at that time due to availability and cleaning time constraints, so the availability of the accommodation unit for the user may be delayed by up to four hours. Additionally, the availability may be delayed in case of exceptional circumstances beyond the Hotel’s control, preventing the room from being ready at the scheduled time, according to the usual occupancy guidelines.
We kindly ask that the client communicate their arrival time and travel plans to allow the Hotel to prepare, and you should also consider that failure to arrive at the Hotel before 8:00 p.m. (local time of the hotel) on the day of arrival, without prior communication from the client, will result in the reservation being considered a “no-show” and automatically canceled in full, with a charge of 100% of the pending reservation fee. Although, the reservation will be maintained if the client notifies before the mentioned time.
In the case of groups of 20 or more people, the establishment may require check-out starting at 10 a.m.
For any changes, whether regarding occupation or extension of the indicated time, please consult the Reception. You must inform the Hotel staff immediately if you wish to extend your stay, always before 12:00 p.m. on the departure date.
The Hotel will accommodate your request if availability allows, informing the requesting client accordingly. If an agreement is reached, a different occupancy arrangement for the accommodation units may be agreed upon, which must be reflected in the admission document.
Extending the occupancy beyond the specified time without prior agreement will incur an additional day fee. Furthermore, the client may not extend the contracted stay without Hotel approval, as it may severely impact other reserved clients. In these cases, the Hotel staff may request the assistance of the authorities to remove clients who violate this rule.
If the client leaves the room on the check-out day before the established time, no refund will be given for the total amount of the stay. If the client reduces the number of guests reserved in full or in part, it is at the discretion of the Hotel to apply refunds. However, if the room is marked as non-refundable or similar, the full reservation amount will be charged.
If guests are absent for more than seventy-two hours without prior notice, the Hotel may suspend or terminate the accommodation contract, as appropriate, and proceed to collect the luggage. This collection process will be carried out according to Article 18 of this Regulation unless the actual value of the guest’s luggage ensures payment of the account. In this case, the accommodation may be terminated or suspended due to the guest’s absence for more than twenty-four hours.
In the event of death of a room occupant, the heirs or representatives will be responsible for paying the expenses incurred as a result, including, if necessary, redecoration, disinfection of the room, and replacement of linens and equipment.
ARTICLE 6th NUMBER OF PERSONS PER ACCOMMODATION UNIT and VISITS
NUMBER OF PERSONS PER ACCOMMODATION UNIT
As a general rule, the stay of people in a room must not exceed the contracted occupancy limit. For example, two people cannot stay in a double room reserved for a single person. Similarly, no more than two persons can stay in a double room or suite, or more than three in a room designated for 3 PERSONS as triple.
For safety reasons, occupancy exceeding three persons per room is not allowed, or the maximum possible number according to the room format and booking type.
Otherwise, the Hotel reserves the right to charge according to the actual number of people occupying the room, and may immediately end the client’s stay.
Guests staying with babies from 0 to 2 years old can request, subject to availability, a crib at no additional cost. The maximum number of cribs per room is one. Cribs are available upon request and must be confirmed by the accommodation.
A child over 2 years old or an adult may stay in an extra bed. Installing an extra or supplementary bed will incur an additional cost and is only permissible in double rooms and upon request by the user.
If not requested in advance, the Hotel reserves the right to require an extra reservation in case the establishment does not have the requested extra bed. This extra bed can only be occupied by one person, with one being the maximum number of extra beds in the room.
No person is entitled to provide accommodation to another without prior consent from the Hotel. If allowed, the necessary registration entries must be made in the guest register book.
VISITS
The Hotel reserves the right to admit occasional visits and, under no circumstances, allow them access to the guest rooms. If a guest wishes to receive visitors, the Hotel has designated spaces for this purpose.
In case of non-compliance, the Hotel Management reserves the right to immediately order the visitor to leave.
ARTICLE 7th PROVISION OF HOTEL SERVICES
The Hotel offers services and amenities according to its category. Whatever these are at any given time, is specified on the official website of Marina Resort Benidorm, https://www.marinahotelbenidorm.com/ https://marinaresortbenidorm.com/en which also indicates that special requests will be accepted.
The price of the accommodation unit will include water, electricity, heating or cooling supplies (depending on the season), use of bed and bath linens, and cleaning of the accommodation.
We ask our guests to use water responsibly.
Some services have an additional cost, and it is prohibited in this case to use them or receive their benefits if they have not been previously contracted, must be paid in advance or after being used, as agreed.
People who represent the Hotel company or provide accommodation services will have free access to the rooms occupied by the guests for these purposes.
This establishment, in the provision of its services, will comply with the requirements established by Civil Liability covered by the Hotel insurance, being exempt from any liability in case of personal accidents due to negligence or imprudence of guests or their companions.
In case of technical deficiencies beyond the Hotel’s control, it will commit to managing their solution causing the least inconvenience for the customer.
The furniture and utensils in the rooms, as well as the rest of the facilities, are part of the services provided and have been arranged with the intention of making the stay of the guests as pleasant as possible, so we ask for appropriate and respectful use.
In any case, they are the property of the establishment, so in case of loss, theft or unjustified damage to the same, the establishment reserves the right to demand their corresponding payment.
Without prejudice to the right of admission, Hotel guests may, in general, access the services and amenities offered by the establishment, unless access limitations are established, which will be fully justified and in no case contrary to constitutional rights and principles.
ARTICLE 8th CLEANING SERVICE
The rooms are cleaned daily. The room cleaning schedule is generally from 09:30 to 14:30. Guests who do not make their rooms available during these hours will not have their room cleaned.
The Hotel, through one of its employees, reserves the right to enter each room at least once a day for maintenance and/or cleaning tasks. This way it can also verify that all guests are well and secure.
If you want your room to be cleaned, hang the notice “please clean the room” on the outside of your room door.
If you do not want to be disturbed, hang the notice “do not disturb” on the outside of your room door.
If there is no response, the room will be entered to proceed with cleaning and noting its perfect condition.
If a response is obtained during the phone call or entry by the guest, apologies will be requested and the cleaning time will be confirmed with the guest, which cannot be delayed beyond the next day after checking that the stay is in perfect condition and cleaning may be delayed.
Towel and linen changes are made whenever the guest deems it necessary or at least every 3 days. If you need towels, bed linen changes, replacement of welcome sets or room cleaning at a specific time within the cleaning hours, please contact reception.
ARTICLE 9th CLEANING, LAUNDRY-DRY CLEANING AND IRONING SERVICE
LAUNDRY-DRY CLEANING AND IRONING SERVICE
In each accommodation there is information on laundry, dry cleaning and ironing services, their prices, delivery and return hours of clothes.
The service is not available on Sundays and Holidays. On Saturdays it is only available until 13:00. Same-day clothing deliveries are available as Express Service.
The Hotel is not responsible for clothes, which, due to their conditions or usage compositions, shrink, fade, or deteriorate.
If you wish to iron clothes in your room and need an iron, please contact reception where it can be provided if available – THE DEPOSIT FOR THE USE OF THE IRON IS 20 € – Use caution when using the iron in your room.
SEWING SERVICE, SHOE CLEANING SERVICE
If you require any of these services, contact Reception where you will receive detailed information about them.
ARTICLE 10th GARAGE SERVICE
The garage is an exclusive service for Hotel residents, whose use may be free or subject, if applicable, to payment of the rate set by the Hotel and availability of spaces.
The minimum fare fraction established for parking use is set for a full day, and it is not possible to reserve by hours at a reduced price.
Parking space reservations cannot be made in advance of the arrival day, they will be made at check-in, and the parking space reservation formalization is subject to space availability.
When parking your vehicle, occupy only one parking space, otherwise, a payment of 2 parking units will be required.
THE DEPOSIT FOR THE PARKING KEY IS 10 €
Use of the parking area for disabled people must be justified by displaying the required card inside the vehicle.
Do not leave money or valuable objects inside vehicles.
The Hotel is not responsible for thefts, robberies or damages to vehicles, including theft of the vehicle itself, all objects or living beings contained within them, regardless of whether they are parked in the spaces provided for parking by the Hotel.
ARTICLE 11th SAFE SERVICE
Each accommodation unit has a safe installed for the custody of valuables whose use is subject to the payment of the rate set by the Hotel.
THE DEPOSIT FOR THE SAFE KEY IS 15 €
These safes are provided by a company external to the hotel company.
Deposit your valuables and/or money in the safe in your room, as long as their total value or amount is less than 600 euros.
The Hotel is not responsible for any type of theft, robbery, or loss of objects or sums of money not deposited in the Room Safe. Liability coverage is limited.
The Hotel will also not be responsible in case of armed robbery or other major event.
ARTICLE 12th MEDICAL ASSISTANCE AND FIRST AID
If your physical abilities are limited or you suffer from contagious illnesses, inform the reception staff upon arrival as soon as possible so that the Hotel can take the necessary measures. This establishment has a fixed first aid kit properly ¿marked? and adequately equipped available to our guests who may need it.
If a guest falls ill, the Hotel reception will contact the medical service at the explicit request of the guest who requires it to be attended to or in the case of being transferred to the appropriate place, with the cost being borne by the guest.
In case the guest who falls ill is unable to act for himself and there is no one who can act for him, the Hotel will take care of the necessary arrangements for him to receive medical assistance. The Hotel may require the client himself or, failing that, the relatives or the Paying Party, to pay the expenses incurred by the hotel.
If the client suffers (or is likely to suffer) from an infectious process or another disease or is in such conditions that it is (or may be) dangerous for the people staying in the Hotel, the Hotel has the right to terminate the contract immediately and force the client to leave the Hotel immediately.
The Hotel is not responsible for any accidents and/or incidents that the guest may suffer within the Hotel facilities such as falls, blows, animal bites, among others. The expenses caused by this accident or incident will be borne by the guest, exempting the Hotel from any legal responsibility.
In case of the death of the client, the Hotel may demand from relatives, heirs, or the Paying Party, in addition to the payment of the pending invoice for services, compensation for the expenses incurred by the Hotel due to or related to the death. The hotel’s claimed expenses include those for cleaning, additional to normal cleaning, that the hotel incurs in case of illness, death, or any other type of event or incident suffered by the guest on the establishment’s premises.
ARTICLE 13 SMOKERS
This Hotel is a “smoke-free zone”, therefore smoking is prohibited throughout the establishment, extending the smoke-free area to all the rooms and common areas of the hotel.
Smoking is only allowed outside the Hotel, so we ask you to extinguish your cigarette before entering, using the ashtrays provided for this purpose.
Remember that all rooms and common areas are equipped with fire detectors.
In the event that a guest smokes in the room or in any other area of the Hotel, they may be asked to leave, reported, and/or held liable for damages.
In any case, a charge of 200 euros per day + VAT or equivalent tax will be charged to your account at the time of Check-out for cleaning and deodorizing the room or area in question.
The cleaning and smoke elimination charge may be subject to changes.
ARTICLE 14 MEALS AND BEVERAGES REGIME
SCHEDULES
For guidance purposes, we inform you that the schedules for meal and beverage services offered or that may be offered in the hotel are generally within the following time slots:
Bar hours:
Breakfast Buffet:
Some schedules may change depending on the time of year or any other circumstance that deems necessary.
The contracted meal plan is personal and non-transferable. HALF BOARD consists of breakfast and dinner.
LUNCH OR DINNER ON CERTAIN OCCASIONS (DUE TO OCCUPANCY REASONS) MAY CONSIST OF A SET MENU AND/OR MAY BE OFFERED IN ONE OF THE HOTEL’S BARS.
Consumption at any of the hotel’s restaurants or bars must be paid to the corresponding waiter at the time of consumption.
Customers who need to follow a SPECIAL DIET for any reason must communicate this at reception upon arrival so that it can be coordinated with the kitchen.
It is not allowed to take food, meals, or drinks out of the Hotel dining rooms.
Neither is the entry of food and drinks (except baby food) allowed in the rooms and/or public areas of the hotel unless they were purchased within the hotel premises, at the bar or restaurant; otherwise, the hotel, at its discretion, may require the removal of such food and/or make an additional charge (for uncorking bottles, for cutlery request, or for other services provided by the establishment in relation to this matter).
The Hotel may prevent access to any external food delivery company, even if its service, in breach of the established rules, has been requested by a customer staying at the same.
Furthermore, the Hotel is not responsible for goods that may be brought into the Hotel in violation of the rules stated here.
Users may not access in any case areas or spaces reserved, private, or intended for the preparation and location of elements or machinery for the provision of services.
Guests consuming alcoholic beverages must do so responsibly. Hotel staff may refuse to serve alcoholic beverages to guests who do not consume responsibly.
ARTICLE 15 CLOTHING AND ATTIRE
As a general rule of clothing, it is established that to walk or move within the Hotel’s premises, the clothing and attire must be appropriate and usual in each case.
Likewise, the dress code that may be required especially in certain areas of the Hotel, such as the Bar, the Restaurants, or for special occasions or events to be held within the Hotel premises must be respected.
Entry or stay in the Hotel wearing clothing or symbols that incite violence, racism, and/or xenophobia is not allowed. Likewise, transit or visit to the Hotel facilities without wearing any clothing or with inappropriate outfits, such as, but not limited to: going down to the reception in a bathrobe or pajamas, walking around the Hotel with bare torso or without shoes is not allowed.
Access to the restaurant or buffet or hotel lounges, and other common areas, is not allowed with workwear, swimwear, wet clothes, shorts, flip-flops, torn t-shirts, tank tops (for males) or without a shirt and/or shoes.
Except for the aforementioned exceptions, the dress code for our restaurants is casual.
ARTICLE 16 ANIMAL ACCESS
Access or stay of people accompanied by pets, domestic animals of any kind, birds, or any other type of animal is prohibited, except for people accompanied by guide dogs or assistance dogs as established by the sectoral regulations regarding the use of guide dogs by people with visual impairment, total or partial.
In any case, the person who introduces an animal and/or its owner will be jointly liable for all the damage, harm, or breakages that the animals may cause to the property, goods and/or facilities of the Hotel and/or to the guests and/or visitors of the same.
ARTICLE 17 – CHILDREN’S STAY
The protection of all guests, especially children, is very important to the Hotel. Therefore, it is essential that those responsible for their care pay attention to the areas they visit, the activities they engage in, and also their behavior in the Hotel’s public areas so as not to affect others.
Parents and guardians are responsible for the behavior and appropriate supervision of minors within the Hotel premises during their stay, ensuring that the facilities are used properly, and above all, respecting the common areas:
“DO NOT USE THE ELEVATOR WITHOUT THE COMPANY OF A RESPONSIBLE ADULT, DO NOT RUN IN THE HALLWAYS, DO NOT SHOUT IN THE RESTAURANT, DO NOT PLAY ON THE TERRACE, DO NOT JUMP WITHOUT CONTROL…”
Any damage caused by minors in the absence of such supervision will be the sole and exclusive responsibility of their parents or legal guardians, with the Hotel exempt from any liability.
In accordance with current regulations, minors under the age of eighteen who access the establishment may not be sold, served, given, or allowed to consume alcoholic beverages.
Selling tobacco to them is also prohibited.
ARTICLE 18 LOST AND/OR ABANDONED ITEMS
Items found in the rooms or other areas of the Hotel, once a customer’s stay has ended or, if applicable, been suspended, will be removed after an inventory is taken and signed by two witnesses.
The items will be available to the customer who has lost or abandoned them, and can be picked up at the Hotel, during business hours from 8:00 a.m. to 2:00 p.m. from Monday to Friday.
In order to expedite and facilitate the location of the lost item, the customer must provide all relevant information about the description of the lost item and other circumstances surrounding its loss or abandonment.
If the customer requests that the item be sent to them, they must pay the transportation cost, which will be sent collect on delivery, and also cover any storage costs incurred by the Hotel.
Personal identification documents (ID cards, passports, etc.), if not claimed, will be handed over to the police authorities.
THE HOTEL DOES NOT KEEP FOR HYGIENE REASONS FORGOTTEN TOILETRY PRODUCTS IN THE ROOM AFTER THE CHECK-OUT.
Perishable goods, if not claimed, will be destroyed the day after being found. The rest of the found items will remain in the Hotel’s offices in storage for a maximum period of 90 (ninety) days.
If the owner of the item is known, the period will be counted from when they are notified in writing at the address provided by the user of the establishment requesting the return of the forgotten item (return request with address must be made in writing).
If no address is available for the aforementioned purposes or the owner of the item is unknown, the period will start from when it was found.
The same procedure will be followed in cases of abandonment of belongings in case of eviction and/or expulsion from the establishment due to non-payment, breach of the rules contained in this Regulation or any other reason.
After the 90-day period has elapsed, the establishment may dispose of unclaimed belongings as it deems most appropriate.
ARTICLE 19 RULES OF USE
Guests are strictly prohibited from using the electricity and mechanical equipment installed in their rooms for purposes other than those for which they are intended.
The Hotel’s safety measures strictly prohibit the use of hair irons, curlers, and other electrical, gas, or other appliances that could cause a fire anywhere in the Hotel and in the rooms. Cooking in the rooms is completely prohibited.
To contribute to energy saving, you must turn on the air conditioning with the doors and windows closed.
POOL:
COMMON AREAS:
ELEVATORS: Children are not allowed to use the elevators without adult supervision.
CAMERAS AND OTHER IMAGE RECORDING DEVICES:
Taking photographs-videos where other guests or hotel employees appear, especially minors, people in swimwear or tops, or others with special characteristics such as mobility issues, Down syndrome, or other characteristics, for example, those that may indicate beliefs is prohibited.
Taking photographs-videos of the staff in the performance of their duties is prohibited, unless the employee has given consent, for example, taking a photo-video with an entertainer, waiter, or others, where the employee is clearly posing for the photo.
Photos-videos taken by guests that identify other guests or a Hotel Marina Resort Benidorm employee are only allowed for domestic family use and are strictly prohibited from being published in any physical medium (documents, articles, brochures…), electronic (e.g. email), Internet (website, social networks, blog, establishment rating pages such as TripAdvisor or similar).
Any unauthorized use of a guest’s or an employee’s image may lead to charges of libel, invasion of privacy, and violation of the right to privacy, with penalties of up to FOUR YEARS, and, if publicly disseminated, up to FIVE YEARS.
ARTICLE 20th ADMISSION RIGHTS OF INDIVIDUALS AND ANIMALS
The Hotel is a public place and freely accessible, with no further restrictions other than those established in current regulations, the rules of this Regulation, and, in any case, the rules of good coexistence and hygiene.
The Hotel is not responsible for the behavior of guests, nor for objects, substances, or materials that they may introduce into the room, as it is not authorized to inspect luggage.
The public may not enter or remain in the Hotel and its facilities without meeting the requirements that the Company has conditioned the right of admission to.
INDIVIDUALS: Access and stay of individuals in the Hotel will be prevented in the following cases:
ANIMALS: Regarding the admission of animals and conditions for such admission, the provisions of article 16 of this Regulation will be followed:
Access or stay of persons accompanied by pets, domestic animals of any kind, birds, or any other type of animal is prohibited, except for persons accompanied by guide dogs or assistance dogs as established by sector-specific regulations regarding the use of guide dogs by visually impaired persons, total or partial.
ARTICLE 21st OBLIGATION TO PAY IN CASE OF ACCESS PROHIBITION OR EVICTION
OBLIGATION TO PAY IN CASE OF ACCESS PROHIBITION OR EVICTION.
However, in the cases described above, the individual is obliged to pay for the expenses incurred up to the point of access prohibition or eviction from the Hotel.
ARTICLE 22nd CIRCULATION AND STAY WITHIN THE HOTEL
Circulation and stay within the Hotel will be in the areas reserved for guests, without these being able to access under any circumstances the reserved or private rooms or spaces, expressly excluding the lounges whose access is limited to those who rent them and the invited guests they designate.
The reserved or restricted areas are those exclusively for the use of the establishment’s personnel, access corridors to administrative offices, kitchens, storage rooms, warehouses, employee locker rooms, and other service areas.
ARTICLE 23rd SECURITY RECOMMENDATIONS
The Management of the establishment recommends:
To avoid the risk of accidents in our facilities:
Please review the pool rules, which are mandatory. The rules are posted in the pool area.
We appreciate your cooperation in the event that during your stay at the Hotel, any emergency or evacuation drill is carried out.
ARTICLE 24th HOTEL POWERS
The total or partial non-compliance with any of the rules of this Regulation authorizes the Hotel, at its sole discretion, to carry out any of the following procedures:
The Hotel Management will apply sanctions taking into account the following criteria: the seriousness and nature of the offense and the circumstances of the event, the repetition of the violator’s actions, their background, and the application of previous sanctions to the violator.
The Hotel reserves the exclusive power to apply or not the penalties provided for in this Regulation. In no case can the lack of applying a penalty to the violator be considered by them or by other clients or visitors as a right not to be sanctioned in the future for similar causes or for other offenses committed.
In the event that any recipient completely or partially fails to comply with the rules or regulations of this Regulation, in addition to being able to be sanctioned, the violator will be obliged to compensate for the damages caused. In any case, the violator must indemnify the Hotel for any damage from any claim or demand that any third party directs against the hotel establishment as a result of their failure to comply with the provisions of this Regulation or current legislation.
The rules contained in this Regulation in no way can be interpreted as discrimination against any ethnicity, nationality, gender, religion, race, age, or political ideology of the recipients but as a suitable means to ensure all clients the excellence and quality of the Hotel’s services.
In no case can this Regulation be interpreted as limiting or restricting the individual rights of those voluntarily entering the establishment, aware of its characteristics and that the Hotel’s authority to dictate any other rules or regulations (that complement, expand, modify, or replace the rules established here, or establish new rules to regulate the use or utilization of specific areas of the establishment or how the recipients of this Regulation or other possible recipients should behave, conduct, and present themselves in any sector or facility of the establishment) is inherent in its property right and/or its responsibility for the operation in relation to the rights of its guests or clients. This authority is the responsibility of the company operating the Hotel, which must ensure the proper functioning of the services while respecting the rights of its guests or clients.
In accordance with all of the above, the Hotel owner may prevent the client and/or their companions from staying in the establishment, and directly dispose of their room, without the need for any judicial procedure, in case of:
In such cases, the client and/or their companions will be required to leave the room, and the rest of the establishment’s facilities, immediately upon being requested to do so by the Management.
If the client refuses to leave, or reacts in a way that constitutes a criminal offense, the Hotel may request the assistance of law enforcement and/or tourism inspection to carry out the eviction. All without prejudice to the Hotel’s right to claim from the client any unpaid amounts, as well as any damages that their behavior may have caused.
The Ordinary Courts of the place where the Hotel is located, with jurisdiction in civil matters and waiving any other jurisdiction or venue that may correspond, will be competent to address and resolve any dispute or conflict between the recipients of this Regulation and the Hotel, without prejudice to the intervention of the Criminal Justice when necessary.
ARTICLE 25 DATA MANAGEMENT
The Hotel, in order to comply with legal obligations, carry out the provision of services offered to its clients, make an offer of personalized products and services, improve the commercial relationship and manage the requests made by our clients, will process the personal data of its clients in an automated way and undertakes to comply with current legislation regarding automated data processing.
The main purpose of the processing is the management of the stay and the requested services.
The legitimacy of the processing is established by the execution of the accommodation and services contract, and where appropriate by the express consent granted.
The recipients of the data are those established by current laws.
Additional information: you can consult, and we encourage you to do so, the complete and detailed information on legal notices and protection of personal data at https://www.marinahotelbenidorm.com/Privacy-policy-of-stays-in-Hotels, and on its new website https://marinaresortbenidorm.com/privacy-policy/ which is available in several languages, with Spanish prevailing in case of discrepancy, as it is the only legally binding language.
You can exercise your rights of access, rectification, and deletion with the person in charge, as well as other rights specified in the “additional information”.
Phone: +34 965853762
Contact email: central@MARINARESORTBENIDORM.COM
To exercise these rights, the interested party must send a communication to the address provided, indicating the right they wish to exercise and attaching a copy of a document that identifies them reliably, ID card, passport or other valid equivalent document.
ARTICLE 26th DOUBTS AND MISCELLANEOUS QUESTIONS
For any doubts or questions regarding the operation of the hotel, you can contact our reception staff, who will assist you and, if necessary, put you in touch with the person authorized to resolve your doubts or issues, with the director being the ultimate responsible person of the Hotel.
ARTICLE 27 SERVICES PROVIDED BY THIRD PARTIES
Information can be obtained at reception on excursions, services and experiences provided by companies unrelated to the hotel operator.
This establishment is not responsible for services provided by companies unrelated to the hotel operator.
ARTICLE 28.- SAFETY ON FACILITIES AND SERVICES
All the facilities or services of our Hotel are equipped with measures that favor or guarantee your safety at all times.
However, if you consider that the use of any facility or service may pose any risk to your health or physical integrity, we kindly ask you to contact us so that we can inform you and address any concerns you may have.
In any case, if you have doubts about the use of any facility or service that may pose risks to your health or physical integrity, choose another service or facility.
ARTICLE 29 SECURITY RULES
Emergency Plan. The client has indications of what to do in case of emergency, as well as signage for evacuation routes and fire fighting equipment. In the event of an emergency, you must follow any additional instructions given by the Hotel staff. Blocking emergency exits and fire fighting equipment (extinguishers, fire hydrants, alarm buttons…) or their misuse may result in expulsion from the hotel.
Surveillance Cameras. For the safety of all users, this establishment has technical devices for electronic surveillance with recording elements permanently in hallways and other general or common areas. In compliance with data protection regulations, you can exercise your rights at central@MARINARESORTBENIDORM.COM
Events. In conference rooms and common areas, exhibitors/stand builders undertake to comply with safety regulations in rooms, especially those related to maximum capacity, emergency exits, and fire safety measures. Materials and objects must not be placed against walls and seats, they must be placed stably and neatly stacked in designated areas. Materials and objects that may scratch the floor must not be dragged. Carpeting or other materials should be used for transportation.
Room Rental. Renting or transferring any space to any individual or legal entity does not exempt the responsible person from carrying out only activities that are compatible with the legislation and the space, prohibiting any illegal, noisy, annoying, unhealthy, dangerous and/or harmful activities. The person who signs the rental or transfer contract will be responsible for all activities carried out, as well as any damage caused, and must declare them in advance in order to establish a Business Activity Coordination (Royal Decree 171/2004). Any non-compliance or lack of solvency may result in expulsion from the hotel.
Collaboration. If you believe that the use of any facility or service may pose a risk to your health or physical integrity, we kindly ask you to contact our Customer Service department to inform you and address any concerns you may have. (REPEAT OF ARTICLE 28 Paragraph 2)
ARTICLE 30 SECURITY PROTOCOLS IN CASES OF EMERGENCIES OR HEALTH CRISES
Our official website is the only place to find the best special offers. We give you the best experience and the best deals you can’t pass up.
To ensure maximum comfort, our shuttle service is available to you.
Check out our blog to learn the latest news about events and activities.
For a carefree and peaceful stay, we offer our guests FlexMyRoom insurance. Discover all the benefits it gives you.
Explore our accessories boutique and discover the perfect gift. Wear our designers’ creations and immerse yourself in the authentic Marina Resort Benidorm experience.
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